Frequently Asked Questions

General Questions

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your old address
  • your new address in English
  • your telephone number
  • your signature

Or, you can download the “Change of Address Form” and complete the relevant sections of the form. To protect shareholders’ interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall update our record and send a reply to both your old and new addresses.

Dividend Payments

Yes, most listed companies accept dividend banking instructions from shareholders. The dividend payable to you will be paid direct to your bank account (which must be a HK$ account in your name and opened with a bank in Hong Kong) and a notice detailing the dividend payment will be sent to your registered address.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your present address
  • details of your bank account including the name of bank and your bank account number
  • your telephone number
  • your signature

Or, you can download the “Dividend Banking Instruction Form” and complete the relevant sections of the form. To protect shareholders’ interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall record your bank account and send a reply to you.

Lost Certificates

Please write to us immediately giving us the following:

  • the name of the listed company
  • the name registered with the company
  • your holding and/or the number of your share/warrant certificate(s)
  • your present address
  • which bonus you have not received
  • your telephone number
  • your signature

Or, you can download the form – “Report of Lost Share/Warrant Certificates and Request for Replacements” and complete the relevant sections of the form. To protect shareholders’ interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your notice, we shall freeze the bonus certificate and send you an information sheet explaining the replacement procedures together with the necessary form(s) for your completion.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your present address
  • details of your bank account including the name of bank and your bank account number
  • your telephone number
  • your signature

Or, you can download the “Dividend Banking Instruction Form” and complete the relevant sections of the form. To protect shareholders’ interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall record your bank account and send a reply to you.

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